What Greeta handles
Missed calls, calls when reception is busy, and out-of-hours calls that would otherwise become voicemails or lost enquiries.
Greeta product FAQs
Answers before you book a Greeta demo.
See what Greeta can answer, when it can book into your diary, and when your team takes over.
Book a 15-minute demoClinician-led setup
Clear introduction
No clinical advice
Approved booking
What the demo shows
The agreed script, approved appointment types, who receives follow-ups, pricing fit, and where your team stays in control.
What Greeta does not do
Greeta supports reception only. Clinical questions and urgent concerns go back to your team.
Fit and setup
Is Greeta built for UK dental practices?
Yes. Greeta is the dental reception product from Conversico. It is built around the calls dental teams actually miss: new enquiries, appointment changes, out-of-hours calls, and follow-up for reception.
What is Conversico, and what is Greeta?
Conversico is the company. Greeta is Conversico's live AI dental receptionist for UK practices. Greeta answers missed, out-of-hours, and busy-reception calls. Greeta books only approved appointment types into your practice management system diary after the connection and booking rules are agreed, and sends clinical, urgent, or unclear calls back to your practice team.
Does this replace my reception team?
No. Greeta handles repeatable call demand so reception can stay with patients, review anything unusual, and own the patient relationship.
How does setup work?
We review your opening hours, FAQs, booking rules, phone setup, and who receives follow-ups. Greeta does not answer live calls until the practice approves the wording, booking rules, and call handling.
How long does rollout take?
There is no one-size-fits-all launch date. We confirm the setup timing after reviewing your phone route, diary connection, approved scripts, booking rules, and team handoff. Greeta does not take live patient calls until those launch checks are complete.
Do we need to change our phone system?
Usually the practice diverts missed and out-of-hours calls to Greeta, plus calls when reception is busy. The exact phone setup is confirmed during the demo and rollout so reception knows when Greeta answers.
Booking and when your team takes over
Can Greeta book directly into the diary?
Yes, once the diary connection and booking rules are agreed. Greeta books only appointment types you approve directly into the practice management system diary. Anything clinical, urgent, or unclear goes back to reception with the call context.
What if we do not use Dentally?
Greeta can still answer calls, collect details, and send the next step to reception. If you use another diary system, we confirm whether direct booking can be connected before including it in your setup.
What happens when a caller needs the team?
Who Greeta passes the caller to is agreed before launch. Greeta records what the caller wanted and why the call needs the team, so reception does not restart from zero.
Can Greeta transfer a live call?
Yes, if that is agreed before launch. We confirm the person, backup number, and what happens if no one is free. If transfer is not switched on, Greeta creates a callback note instead.
What happens if Greeta is unsure?
Greeta keeps to approved reception work. If a caller asks for clinical advice, urgent help, or anything outside the agreed script, Greeta follows your agreed team route and does not give advice or decide urgency.
What happens if the diary connection is unavailable?
Greeta does not invent availability or promise an unconfirmed booking. If a direct diary route cannot be confirmed, the caller's request and context go to the agreed reception follow-up route instead.
Pricing
Are prices per practice or per group?
Plans are scoped per practice site. For multi-location groups, we review each location and confirm the commercial terms with you directly.
What are the monthly prices, and what about VAT or setup?
Entry is £249/month, Core is £499/month, and Growth is £899/month per practice site. The written order confirms applicable VAT, any chargeable setup or connection work, and optional add-ons before you commit. Extra answered minutes are agreed before they are billed; there is no automatic metered overage charge today.
What is included in Entry?
Entry is for missed-call recovery, out-of-hours answering, standard FAQ handling, new-patient details to email/SMS, call transcripts, caller feedback, and simple reports.
When should a practice choose Core?
Core is the usual starting point for 3-6 chair practices that want booking support, Dentally setup, practice-specific scripts, clear call notes, simple reports, and agreed support.
What does Growth add?
Growth is for larger or multi-site practices. It adds site-by-site reports, alerts when call pressure changes, a named support contact, and extra connections where agreed.
Can we use a custom voice?
An optional custom Greeta voice is available on Core or Growth only: £199 setup plus £119 per extra voice. We only create a voice with written consent from the speaker.
Data and security
How does Conversico handle patient and call data?
The dental practice is the Data Controller and Conversico acts as its Data Processor under the practice's documented instructions and DPA. Calls may be recorded and transcribed where enabled. Conversico does not use patient, call-recording, or transcript data to train or fine-tune AI models.
How long is data kept?
Recording retention is set in the practice DPA and provider or storage configuration. The service default for transcripts and structured booking data is 395 days, while audit logs and trust receipts default to 2,555 days. A customer-specific DPA, valid erasure request, or hard-delete instruction may require earlier deletion.
What security and supplier information can we review?
Conversico documents encryption in transit and at rest, access controls, and access monitoring in its Privacy Policy. Before live patient traffic, the setup pack records the processing terms, providers enabled for that workspace, and required international-transfer mechanisms. The public sub-processor register shows required, optional, and planned provider routes without implying every provider is active for every practice.
Limits and support
Does Greeta make clinical decisions?
No. Greeta does not diagnose, give treatment advice, or decide emergency priority. Anything clinical goes back to your team.
Who supports us after go-live?
The support contact is agreed during setup. The practice knows who to contact, what to do if call handling changes, and how to review call notes after launch.
Still deciding if Greeta fits?
The demo walks through scripts, who receives follow-ups, pricing fit, and the limits before launch.